A Digital Experience Design Agency With a Relentless Focus on The Customer

We are a digital experience design agency with a relentless focus on the customer. Today, brands face a rapidly evolving marketplace with constantly changing technology and customer expectations that are higher than ever. For two decades, Critical Mass has been helping brands meet this challenge by designing digital experiences and interactions that are convenient, useful, simple and entertaining for customers. 

Our Network

11
Offices
950
Çalışan
 

Felsefe & Rekabete Dayanan Avantajlar

The way a customer experiences a brand has a profound impact on perception, purchase behavior and loyalty. That’s why our work begins and ends with our clients’ customers. We listen to them. Validate with them. We even include them in our experience-design process. We do this so we can make things simpler, more useful, more entertaining, more convenient. And hopefully, in some way, change their lives. 

Network açıklaması

Critical Mass is a part of Diversified Agency Services, a division of Omnicom Group Inc. 

LEADERSHIP

Dianne Wilkins

Dianne Wilkins

Chief Executive Officer
Chris Gokiert

Chris Gokiert

President
Conor Brady

Conor Brady

Chief Creative Officer
Grant Owens

Grant Owens

Chief Strategy Officer
Lee Tamkee

Lee Tamkee

Chief Financial Officer
John McLaughlin

John McLaughlin

Chief Operating Officer
Amanda Seaford

Amanda Seaford

Chief Client Officer
Diane Heun

Diane Heun

SVP, Business Development
Lisa Penelton

Lisa Penelton

SVP, Marketing Science